THE HEARING AID TRIAL
What comes next after your hearing test?
UNDERSTANDING THE TRIAL PROCESS
At Hobsonville Hearing, we understand that choosing the right hearing aid is a significant decision. That's why we offer a comprehensive hearing aid trial to ensure you find the perfect fit for your lifestyle and hearing needs. Our trial process allows you to experience the benefits of advanced hearing technology in your everyday environment, supported by our expert audiologists who provide personalized guidance every step of the way. Experience the difference firsthand and take the first step towards better hearing with confidence.
WHAT TO EXPECT DURING YOUR TRIAL
If you choose to proceed with a hearing aid trial, the audiologist will order your hearing aids. The time frame for delivery is typically 2-10 working days, depending on the style you choose (custom hearing aids or earmoulds may take longer).
Once the hearing aids arrive, we will contact you to schedule your fitting. During this appointment, you will learn how to insert, care for and maintain the hearing aids. This appointment runs for approximately one hour; we recommend bringing a support person, such as a family member, as there is a lot of information to take in and it is always good to have an extra set of ears!
After your fitting appointment, we will see you for follow-up appointments one week after the fitting, and continue to do so every two weeks until you feel confident with your hearing aid/s and are ready to finalise.
Once you are confident and ready to finalise, you will sign a finalisation form. This authorises us to claim any relevant funding for your hearing devices (eg. Ministry of Health Subsidy). It is important to note, funding from the Ministry of Health, ACC and Veterans Affairs is available once every six years.
FOLLOW-UP
20 minutes
FOLLOW-UP
20 minutes
FOLLOW-UP
30 minutes
HEARING
TEST
50 minutes
HEARING CONSULTATION
50 minutes
HEARING AID FITTING
60 minutes
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Once fitted, your hearing aid trial will commence and last up to 60 days. Extension of the trial period is at the discretion of the audiologist. Full terms and conditions are available below.
HEARING AID TRIAL TERMS & CONDITIONS
Hobsonville Hearing do not offer free trials. Our staff put a lot of time and effort into ensuring that you have a unique and professional experience and feel that payment for this time, just like you pay any other health professional (dentist, doctor, etc) is fair and appropriate. This also ensures the cost of our hearing devices remains low and unbundled from our services.
Once you are fitted with hearing aids, your hearing aid trial will commence and last up to 60-days. Extension of the trial period is at the discretion of the audiologist. If the order is cancelled or the hearing aids are returned to Hobsonville Hearing during the trial period, you will be liable for non-refundable costs. This includes but is not limited to an hourly rate for the audiologist's clinical time, which is charged at $240 including GST and commences from the date of the fitting appointment. Hobsonville Hearing charges a non-refundable deposit of $100 including GST at the hearing consultation appointment.
Please note that you must attend regular follow-up appointments during the trial until you either finalise or decide to return the hearing aid/s. We can accommodate to your needs with both face-to-face appointments or over the phone if needed. Hearing aids must be returned in their complete and original packing.
If, for any reason, you are not eligible for the funding criteria included in your quote, you will also be liable for this amount in addition to the amount quoted.
FREQUENTLY ASKED QUESTIONS
How long does the trial period last?
Once fitted, the trial period will last up to 60 days. This duration allows you ample time to evaluate the performance of the hearing aids in various environments and situations. Extension of the trial period is at the discretion of your audiologist.
What types of hearing aids can I trial?
You can choose to trial from a range of hearing aid styles and models. We will help you select the best hearing aid style based on your hearing needs and lifestyle. Click here to learn more about hearing aid styles.
Is there a cost associated with the hearing aid trial?
Yes - full payment of the hearing aids is due on the date of your hearing aid fitting. If the order is cancelled or the hearing aids are returned to Hobsonville Hearing during the trial period, you will be liable for non-refundable costs. This includes but is not limited to an hourly rate for the audiologist's clinical time, which is charged at $240 including GST and commences from the date of the fitting appointment.
What happens during the hearing consultation?
During the hearing consultation, we will:
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Discuss your hearing needs and preferences based on the results of your hearing test.
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Recommend suitable hearing aids for you to trial.
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Demo hearing aids to compare manufacturers, sound quality, fit and appearance.
What support is available during the trial period?
Throughout the trial period, you will receive ongoing support, including:
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Regular follow-up appointments to adjust sound quality and ensure optimal performance.
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Assistance with any questions or concerns you may have.
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Guidance on how to get the most out of your hearing aids.
What if I'm not satisfied with the hearing aids during the trial?
If you are not satisfied with the hearing aids during the trial, you can return them at any time during the trial period. We will work with you to explore other options or adjustments to find a suitable solution.
How do I care for the hearing aids during the trial period?
We will provide you with detailed instructions on how to care for the hearing aids, including:
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Cleaning and maintenance tips.
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Proper storage when not in use.
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Handling guidelines to prevent damage.
How do I get started with a hearing aid trial?
If you are interested in undergoing a hearing aid trial, we first start with a full diagnostic hearing test. If you have already had a recent hearing test, the next step is a hearing consultation to discuss hearing aids. We will explain the trial process and answer any questions you have.
What if I have more questions about the trial?
For any other questions or to book your first appointment, contact the clinic by phone, email, or send us a message through the website - we would love to hear from you!